IC card problems

• My IC card got lost or damaged
• I lost my password postcard

Portal login problems

IC card reader problems

• I get a "Cannot display the webpage" error during authentication
• I don't remember my PIN
• I see a "Locked" message
• I can't log in to the Portal with IC Card authentication on Firefox
• I can't log in to the Portal with IC card authentication on Windows 10
• I can't log in to the Portal with my IC card which has reissued
• "eSK Card #number" is not shown on Keychain Access on macOS

Matrix authentication problems

• When I enter my account and password, I get sent back to the Portal top page
• I don't remember my password
• I can't get past the matrix code entry screen

Problems that happen after you log in to the Portal

• I only see links to Webmail and the password change function on the menu
• I don't see the whole menu
• I get sent back to the Portal top page when I click the menu
• I want to change my name reading registration

Tokyo Tech Mail problems

• I made my Tokyo Tech Mail address using my wrong name reading
• I can't receive any emails in my forwarding address
• I can receive emails in my forwarding address, but there are no emails on Web mail
• I can't synchronize my Sent Items folder via IMAP
• I receive emails with POP, but there are no emails remained on Webmail
• I want to change Date Display Format

Wi-Fi problems

• I don't know how to set up Wi-Fi
• I can't get authenticated anymore
• I don't get any (or very strong) service

Building access problems

• I can't get into a building with my IC card

About IC cards

• I want to change my PIN
• IC card expiration date
• How long does it take to reissue an IC card?

About the Portal

• I want to access electronic journals from off campus

About Tokyo Tech Mail

• How long can I use my e-mail address? Can I extend my e-mail account?
• Can I keep the same e-mail address if I have to get a new IC card because of a change in my personal information, etc.?
• Can I use my current IC card to access the e-mail linked to my last IC card?
• I want to use an original sub-domain for my e-mail address
• I want to change the e-mail administrator on my domain
• I want to send and receive emails with my smart phone

About Wi-Fi

• I want to give guests temporary Wi-Fi access

About building access

• I want to issue a temporary building access card for visitors
• I want to use IC cards for building access management

About providing Software

• What kinds of Software can I use?
• How can I install those software?
• I want to make further inquiries